Shipping policy
Shipping Area
We currently ship only to physical addresses within the continental United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. territories
- PO boxes
- International addresses
Shipping Cost
We offer free standard ground shipping on all eligible orders shipped within the continental United States.
There is no minimum purchase requirement for free ground shipping.
Order Processing
Orders are typically processed within one business day.
Orders placed before 3:00 p.m. Central Time on a business day will generally begin processing that same day. Orders placed after 3:00 p.m. Central Time, on weekends, or on federal holidays will begin processing on the next business day.
Business days are Monday through Friday, excluding federal holidays.
Estimated Delivery Time
After an order has been processed and shipped, estimated transit time is two to five business days.
The total estimated delivery time is generally three to six business days from the date the order is placed, depending on the order time, destination, carrier, and any carrier-related delays.
Delivery estimates are not guaranteed and may be affected by weather, carrier disruptions, holidays, or other circumstances outside our control.
Shipping Carrier
The shipping carrier is automatically selected based on the most cost-effective available ground shipping option for the delivery address.
Customers cannot currently select a specific carrier during checkout.
Tracking Information
Once your order has shipped, a confirmation email containing tracking information will be sent to the email address provided during checkout.
Tracking information may take up to 24 hours to become active after the shipping confirmation email is sent.
Lost or Delayed Packages
If a package is confirmed lost in transit, we will send a replacement shipment at no additional charge.
If a package is delayed, please allow the carrier additional time to complete delivery. If the tracking information has not updated for an extended period or the carrier confirms that the package is lost, please contact us so we can investigate and arrange a replacement when appropriate.
Returned or Undeliverable Packages
If a package is returned to us because the shipping address was incorrect, incomplete, refused, or otherwise undeliverable, we will contact the customer using the email address provided during checkout.
Before reshipping the order, we may ask the customer to confirm or correct the delivery address.
Replacement shipments for packages returned because of an incorrect or undeliverable customer-provided address may be handled on a case-by-case basis.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before submitting your order. If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Contact Us
For questions about an order, shipment, tracking number, or delivery issue, please contact us through our website contact form or at: webdev@yerba1.com